Shipping

All orders are shipped worldwide via DHL Express.

Please note :We are working hard to make sure that we can uphold our shipping services worldwide. But please note that some delay may occure which are beyond our control. Delays may occure from pick up from our warehouse, on route or processing in destination/country upon arrival. We appreciate your support during these times and thank you for your understanding and patience.

We process and send orders during our main service hours, Monday - Friday, from 09:00 am till 16:00 pm CET. For delivery times, see below. We do not ship orders during weekends and holidays.

Please note that any sales tax, VAT, customs duties and/or handling costs will be charged by DHL Express (or in certain jurisdictions directly from your local customs office) on an individual basis directly to our customer. In the event that merchandise is returned, such taxes and duties will not be refunded by Stress. Please note that we cannot deliver to post office boxes.

Nike Sportswear and Jordan Brand

Due to Nike's shipping policy we are not able to ship any Nike Sportswear and Jordan Brand products outside EMEA: Europe, Middle East and Africa. Customers in the US, Canada and Asia will not be able to order Nike and Jordan Brand products from our website from January 1st 2020.

Shipping cost and delivery times

We offer worldwide delivery with DHL Express Shipping. We offer free express shipping on orders above the thresholds set out below. Some product are excluded from free shipping.

Delivery times for DHL Express Europe is 1 – 2 days depending on destination. Delivery times for DHL Express outside Europe is for most countries between 2-3 days.

Delivery times and handling time are seperate. We always try to handle all orders withing 1-5 business days from when order is placed. If you place an order before 15:00 pm CET we will normally ship the same day. Orders placed during the weekends and holidays will be handled the next business day.

Please note that during releases, sales and other extraordinary happenings, there may be delays in processing, although we will work even harder durings such events to avoid any delays.

Country

Free express shipping on orders above

Express delivery

Scandinavia (DK, SE, FI)

EUR 200

EUR 20

Europe (AD, AT, BE, DE, FR, GB, GR, IE, IT, LI, LU, MC, NL, PT, SM)

EUR 200 (GB 200)

EUR 20 (GB 20)

Europe (BA, BG, CH, CY, CZ, EE, ES, HR, HU, IS, JE, LT, LV, MT, PL, RO, RS, RU, SI, SK, TR)

EUR 250

EUR 25

Canada, USA, Mexico

USD 300

USD 30

Asia (CN, HK, ID, JP, KR, MY, PH, PR, SG, TH, TW, VN)

EUR 300

EUR 30

Middle East (SA)

EUR 300

EUR 30

Others (AU, CO, NZ)

N/A



Track your order

When your order is shipped, you will receive an e-mail with your DHL tracking number.

IMPORTANT: Orders that are refused by a customer when DHL is making a delivery or orders that are not picked up at a local DHL Pick Up Point will be returned to our warehouse. In these cases we will deduct that shipping cost from the customers payment when we do the refund. Initial shipping charges to customers will not be refunded.

Returns and exchanges

We strive to make sure you get all the information you need and the feel and fit of our products, so please let us know if we in any way can improve this information.

Sometimes, you will want to exchange or return merchandise, and then it may be nice to know that we offer a 14 day return policy, valid from the day you receive your order. Please reach out to us at shop@stress95.com to request a return. Please include your orderID in the e-mail. You are responsible for all costs to ship the original item back to us. When exchanging an item, we will pay for the shipment to you of the new item.



For other claims regarding an order, such as damaged goods etc please reach out to us at shop@stress95.com immediately after receiving your order (no later than 14 days).



Please note that any products that you return or exchange, must be returned to us unused and in the same condition as when you received it with all tags attached, including the original packaging materials. As for shoes, when you try them on, stand on a carpeted surface to protect the soles. The original shoe box must be returned and must be undamaged, as our customers love the boxes, and we reserve the right to refuse your return should the shoe box be damaged.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.

In the event of the item being faulty when you receive it, you can return it for a refund provided that you notify us of your complaint in accordance with aplicable regulations. Please contact us at help@stress95.com, and include order number, description of the defect, and pictures. We will contact you after we have processed the claim.

Return address:

Stress Kirkegaten AS

Kirkegata 34, 0153 Oslo

Norway

If you want to exchange an item in store, we understand, and we want to help you, but please notify us a day in advance so that we may prepare the order for you. Contact us at shop@stress95.com to help prepare an in-store exchange. Remember to include your orderID in the e-mail.